Customer handling techniques for hotels and restaurants

This training focused on how to increase customer satisfaction by giving good service.

This training was managed by a group of three instructors from hotel and tourism management department for two days in the four Wollega zones. Having the motto of Customer is King, the trainers were able to reach the four Wollega zones town waiters from medium to large scale hotel establishments.  One of surviving techniques in this global competition is to outsmart other competitors, which could  be done by having knowledge and skill to attract, satisfy and retain customers. Total of 100 waiters from the zonal towns attended the training.

 

The trainees said the following after the training session-

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• We totally learned many more things different than what we knew about customer service

• The training was full of practical and timely contents

• The trainers look professionals.

• The university should arrange training not only for us , but also for our employers who manage us

it should be continued since hotel industry is expanding